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SHOP WITH CONFIDENCE.

Learn more about ordering online with PiMP Bean Bags Singapore.


If you're unable to find an answer to your question below, please email your enquiry to hello@pimpbeanbags.sg with your mobile number, and you should hear from us within 12 hours. Be sure to also check your junk/bulk folder.

 

ORDERING


Q. Are your prices inclusive of GST (Goods and Services Tax)?

Yes. All prices shown are inclusive of 7% GST.
 

Q. What online payment options do you support?

Easily and safely pay using your Visa, MasterCard, Amex credit/debit cards, or your PayPal account.
 

Q. How secure is buying online with PiMP Bean Bags Singapore?

We use PayPal, the global leader in online payment solutions, for easier and safer online payments. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology secured by GeoTrust.

 

DELIVERY

Q. How long will it take to receive my order? What are the delivery charges?

Choose from three shipping options at checkout.

Tip: Save with our FREE Standard Shipping if you do not need your PiMP urgently.

Option 1: FREE Standard Shipping (Usual: $20 per delivery address)

- For a limited period only, enjoy free standard shipping within Singapore.
- Your items will arrive within 5 to 7 days.

Option 2: Express Shipping

- $30 per delivery address within Singapore.
- Your items will arrive within 2 to 4 days.

Option 3: Next-Day Shipping

- $50 per delivery address within Singapore.
- Your items will arrive the next day (order by 5pm today).

 

Q. How will you inform me of my delivery date and time?

You will receive a 3-4 hour delivery time slot via SMS at least 1 day before delivery. You must confirm the delivery time slot via SMS reply, otherwise delivery will not occur.

(If that time slot doesn't work for you, simply reply via SMS to let us know. We will arrange an alternative time slot with you via SMS again.)
 

Q. Can I request for a specific delivery time?

Time slots are routed geographically and subject to traffic conditions beyond our control. Therefore, customers CANNOT request for a specific delivery time.
 

Q. How will my order be delivered?

For a limited time only, all PiMP bean bags will be delivered pre-filled & ready-to-use at no additional charge (usual pre-filling charge: $25 per bean bag).
 

Q. Where do you ship?

We only deliver within Singapore for orders through our online shop.

For deliveries to Malaysia, Thailand or Hong Kong, please email hello@pimpbeanbags.sg with the following information:

Email Subject: Order Request (Malaysia / Thailand / Hong Kong)

Title: Mr/Ms/Mrs/Mdm
Full Name:
Phone Number:
Delivery Address:
Email Address:

Product Model:
Fabric Option:
Quantity:

Upon receiving your request, we will get in touch with you via email within 24 hours.

 

CLEANING


Q. How do I clean and care for my bean bag?

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Cleaning your PiMP bean bag is dead easy! 
With the safety locking zip (beneath your sofa), slide in the paper clip under the zip lock. Lift, and voila! You can now unzip with ease. Pull out the white Funnelweb bag already connected within. Simply tip the bean bag to unfill the beans into the Funnelweb bag. Done in seconds and no more spilling the beans! Undo zips carefully and separate the cover from the bean-filled Funnelweb. Zip up the bean-filled Funnelweb and set it aside.

Clean cover separately. For best results, hand wash. Or cold gentle machine wash. Line dry only. Do not tumble dry.

Reverse Funnelweb procedure to refill your bean bag... in seconds!

This worldwide patented Funnelweb cleaning system makes your life easy. You’ll thank us for that later we promise. No more old school fool!

For minor stains, simply spot clean with a damp cloth. For the waterproof rear and undersides, lightly scrub fabric with soap and water. Wipe dry with a towel.

 

WARRANTY


Q. What warranty do I enjoy with PiMP Bean Bags?

7-DAY ONE-FOR-ONE REPLACEMENT
All goods sold cannot be refunded or returned. Customers shall inspect goods upon delivery. In the unlikely event when there is a manufacturing defect, please contact us via email at hello@pimpbeanbags.sg with your invoice number, contact number, address and photos clearly showing the manufacturing defect within 7 days upon receipt. We will deliver an identical replacement to your address at no cost to you. As the exchange is for the cover only, please empty all bean filling from the defective cover beforehand. Complaints received subsequently will not be entertained. You may have to wait for replacement goods that are out of stock. Please note that we examine all requests for exchange due to manufacturing defects. If we consider the fault to be a result of self-damage, a replacement will not be given.

WARRANTY
For six months after your purchase, you will be covered by our warranty. Within six months upon delivery, we will repair any items with manufacturing defects at no charge, including any structural defects (such as defective zips). However, damages resulting from the following will not be covered: (i) wear and tear (ii) abuse (iii) cosmetic damage (e.g. stained/scratched fabrics/leather) and (iv) incidental or consequential damages, such as loss of use, loss of time, or similar expenses. You need to first contact us via email at hello@pimpbeanbags.sg with your invoice number, contact number, address and photos clearly showing the manufacturing defect. We will then arrange to pick up the bean bag cover from your address, repair the item and send the bean bag cover back to your address at no cost to you. Please empty all bean filling from the cover as the courier is unable to collect a filled bean bag. Please note that we examine all requests for repair due to manufacturing defects. If we consider the fault to be a result of self-damage, free repair will not be given. Your invoice serves as proof of purchase for warranty coverage. If your item is not repairable, we may, at our sole discretion, replace your item with a product of similar value if an identical product is not available. Any such replacement will immediately terminate this warranty. In cases where our warranty does not apply, we will provide you with a cost estimate of any repair needed.

 

BEAN BAG SAFETY


PiMP bean bags have safety locking zips as standard in the interests of guarding against children accessing the polystyrene bead filling. The gusset inside the bean bag should also be zipped closed as a secondary precaution.

Accessing the PiMP Safety Locking Zip

Please use a paper clip or safety pin to open the zipper slider, by inserting under zip lock and lifting. Once lock catch is off, simply slide zip to open or close. For the safety of children, please ensure the clip is removed once the bean bag is closed.

WARNING: Small lightweight beads present a severe danger to children if swallowed or inhaled. This may result in choking or cause an airway obstruction. Please use safety locking zips carefully and follow instructions.

 

TERMS AND CONDITIONS

Terms and Conditions of Sale

A. General

In these conditions of sale: No contract between the customer and PiMP Bean Bags Singapore shall exist until the customer's order has been accepted by PiMP Bean Bags Singapore. The order shall be deemed to be accepted once PiMP Bean Bags Singapore has authorised the customer's payment. It is the intention of PiMP Bean Bags Singapore that all terms of a contract between the customer and PiMP Bean Bags Singapore are contained in this document and in the descriptions of goods provided on the PiMP Bean Bags Singapore website for items. To protect your own interests please read these terms and conditions carefully before placing your order.

B. Prices

Unless orders are confirmed, prices and specifications are subject to change without notice.

C. Delivery

All our items are delivered by a third party delivery company and we shall not be liable for any loss or damage suffered by the customer through any delay in delivery caused by such company.

The terms of delivery are suspended in the event of acts of God or circumstances beyond our control.

For items not in stock, we will advise the customer of the delivery date.

Arrival dates for out-of-stock items are estimates only. Despite our best intentions, shipment delays do occur. Please note that these are beyond our control and we shall not be held liable for such delays. In these cases, we will advise you of the revised arrival date. You may also:

(a)        change your order to another item in stock OR

(b)        cancel your order for that item and be entitled to a full refund.

Delivery charge of $20 for Standard Shipping / $30 for Express Shipping per delivery location is applicable for delivery to any address within Singapore. For out-of-stock items, please email us at hello@pimpbeanbags.sg for order and estimated delivery date.

If for some reason, you are not in when your order arrives, the respective re-delivery charge applies.

D. Payment

Orders are accepted on full payment.

Unless otherwise specified, all prices are inclusive of GST. A delivery charge, if applicable, is added separately at checkout. Orders placed via our website can be paid with either a credit/debit card or a PayPal account. Credit or debit card payments are handled via PayPal. You will be directed to PayPal's website at the payment stage of checkout.

E. Packing

The prices are good for local delivery with standard packing. There will be an extra charge for any request for packing, service intended for export or otherwise.

F. Refunds/Returns/Warranty

7-DAY MONEY BACK GUARANTEE
All online orders placed with PiMP Bean Bags Singapore are covered by a 7 day money back guarantee. Goods purchased on our website can be returned for a refund provided you have first contacted us within 7 days upon delivery, and the original packaging must be unopened and undamaged in a resalable condition. The refund amount shall comprise the original purchase price of the item less re-stocking fee of 20% of the purchase price and collection charge of $35 for return to us. The initial delivery charge is non-refundable.

7-DAY ONE-FOR-ONE REPLACEMENT
All goods sold cannot be refunded or returned. Customers shall inspect goods upon delivery. In the unlikely event when there is a manufacturing defect, please contact us via email at hello@pimpbeanbags.sg with your invoice number, contact number, address and photos clearly showing the manufacturing defect within 7 days upon receipt. We will deliver an identical replacement to your address at no cost to you. As the exchange is for the cover only, please empty all bean filling from the defective cover beforehand. Complaints received subsequently will not be entertained. You may have to wait for replacement goods that are out of stock. Please note that we examine all requests for exchange due to manufacturing defects. If we consider the fault to be a result of self-damage, a replacement will not be given.

WARRANTY
For six months after your purchase, you will be covered by our warranty. Within six months upon delivery, we will repair any items with manufacturing defects at no charge, including any structural defects (such as defective zips). However, damages resulting from the following will not be covered: (i) wear and tear (ii) abuse (iii) cosmetic damage (e.g. stained/scratched fabrics/leather) and (iv) incidental or consequential damages, such as loss of use, loss of time, or similar expenses. You need to first contact us via email at hello@pimpbeanbags.sg with your invoice number, contact number, address and photos clearly showing the manufacturing defect. We will then arrange to pick up the bean bag cover from your address, repair the item and send the bean bag cover back to your address at no cost to you. Please empty all bean filling from the cover as the courier is unable to collect a filled bean bag. Please note that we examine all requests for repair due to manufacturing defects. If we consider the fault to be a result of self-damage, free repair will not be given. Your invoice serves as proof of purchase for warranty coverage. If your item is not repairable, we may, at our sole discretion, replace your item with a product of similar value if an identical product is not available. Any such replacement will immediately terminate this warranty. In cases where our warranty does not apply, we will provide you with a cost estimate of any repair needed.

G. Variations

The online appearance of material finishes are only an indication. The customer accepts eventual slight variations in colour. Materials such as leather, fabric and wood are not free from irregularities in tone, colour, thickness and texture, and as such, should not be regarded as defects.

We reserve the right to make changes to design, dimensions, technical specifications and product catalogs without notice.

H. Risk

As soon as PiMP Bean Bags Singapore has delivered the items, the customer is responsible for them, until such time as the goods are delivered back to PiMP Bean Bags Singapore, in the event of replacement/repair.

I. Liability

We shall not be held liable for any damage/ personal injury that may arise from the misuse of our furniture and damages incurred from improper maintenance and wear-and-tear of our furniture. Please fill/ empty polystyrene beads well away from young children. We cannot be held responsible for any accidents or incidents which arise from polystyrene beads.

Our entire liability to you shall not exceed the price paid for the goods you have purchased.

J. Intellectual Property Rights

Our design collections are legally protected and patented. Any reproduction of the products constitutes an infringement of registered design, copyright and patent laws. PiMP™ and Funnelweb™ are all trademarks of Ambient Lounge Ltd. The Funnelweb™ system has been patented worldwide by Ambient Lounge Ltd. Any infringement of proprietary rights will be prosecuted.

K. Circumstances beyond our Control

PiMP Bean Bags Singapore reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of PiMP Bean Bags Singapore and we shall not be held liable for any breach of contract resulting from such an event.

L. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.

 

Legal & IP

Intellectual Property Rights 

Our design collections are legally protected and patented. Any reproduction of the products constitutes an infringement of registered design, copyright and patent laws. PiMP™ and Funnelweb™ are all trademarks of Ambient Lounge Ltd. The Funnelweb™ system has been patented worldwide by Ambient Lounge Ltd. Any infringement of proprietary rights will be prosecuted.

Copyright and Trademark Statement

i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by Singapore and international copyright laws.

ii) You may read, print and download it for private use only.

iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.

iv) You may not commercialise or otherwise copy it without our permission.

v) Use of this site is subject to our terms and conditions of use.

 

Privacy Policy

The following constitute terms and conditions of use of our website. Terms may be changed, deleted or added at any time. You as the customer are bound by these terms, conditions, and/or alterations. We constantly strive to perfect our products and website, and therefore welcome your feedback and suggestions. We have developed this policy because we want you to feel confident about the privacy and security of your personal information.

A. We are committed to protecting your privacy

This site and its contents are provided on an "as is" basis and imply or assert no warrantees of any kind, including but not limited to, warranties of title or implied warrantees of merchantability or fitness for a particular purpose. PiMP Bean Bags Singapore does not warrantee or guarantee that this site or its contents are error-free or free of viruses or other harmful components.

B. Price and availability are subject to change without notice

In using this site, you acknowledge that you are assuming full responsibility for all costs associated with all necessary repairs or servicing of all equipment used to facilitate your participation in this website. No agents, including but not limited to, officers, partners, directors and employees will be liable for any damages of any kind related to your use of this site.

C. The use of personal info

At PiMP Bean Bags Singapore, we respect the privacy of personal email accounts and we store your email addresses and other personal information securely. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation beyond PiMP Bean Bags Singapore without your explicit permission. However, we will use email to send you messages about outstanding orders. We may also use email to keep you up to date with news about our site.

If you would like to modify or delete your personal information, or opt-out from our database, please email us at hello@pimpbeanbags.sg

D. Security

We use PayPal, the global leader in online payment solutions, for easier and safer online payments.

E. Third party sites

Third party Internet sites that you can link to through PiMP Bean Bags Singapore are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. PiMP Bean Bags Singapore accepts no responsibility or liability for these sites.

F. Copyright and trademark statement

i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by Singapore and international copyright laws.

ii) You may read, print and download it for private use only.

iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.

iv) You may not commercialise or otherwise copy it without our permission.

v) Use of this site is subject to our terms and conditions of use.



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